Privacy Policy
Provided by AutoMechanics LLC
This Privacy Policy describes how AutoMechanics LLC (“AutoMechanics,” “we,” “us,” or “our”) handles personal information in connection with the AutoMechanics marketplace app. Privacy requests must be sent to support@automechanicsapp.com. It reflects practices implemented in the current product architecture and must be updated if integrations change.
1. Information We Collect
Account Information
- Display/legal name
- Firebase Authentication UID
- Preferred language
- Profile photo URL (if uploaded)
- Account role
- Email verification status
Vehicle and Job Information
- Vehicle details you submit
- Job descriptions
- Service requests
- Quotes
- Job status events
- Photos you upload for jobs/disputes
- Related marketplace records
Location
When you grant permission or enter an address, we may process precise or approximate service location, distance/matching inputs, and — for Mechanics during applicable job activity — presence/location used for nearby jobs, routing, progress, and safety/fraud support. Manual address entry may be available where location permission is declined for certain flows.
Communications
In-app job and pre-booking marketplace messages, support tickets, dispute communications, and related metadata. Messages may be processed automatically for safety, fraud prevention, harassment detection, marketplace integrity, fee-circumvention detection, and policy enforcement. AutoMechanics does not claim that in-app messages are completely private.
Payment Information
Payment credentials are processed by Stripe (where configured). AutoMechanics stores payment status, amounts, fee breakdowns, payout/onboarding status fields, and Stripe account/reference identifiers — not full payment-card numbers in ordinary app data stores.
Mechanic Verification
Identity and payout verification status from Stripe, insurance and certification status, and consent timestamps. Stripe may perform identity or KYC verification when required for payments and payouts. AutoMechanics does not collect driver's license images, numbers, issuing state, or expiration dates for its own verification, and it does not store those identity documents. AutoMechanics does not conduct criminal background checks and is not designed to store raw Social Security numbers in ordinary Firestore user documents.
Technical Information
Device/platform (e.g., iOS/Android), app version associated with legal acceptances, and operational logs necessary to run Firebase Auth/Firestore/Functions. Push notification tokens may be stored if push is enabled in a given build.
2. How We Use Information
We use information to:
- Operate the marketplace
- Authenticate users
- Match jobs
- Process payments and payouts
- Enable messaging
- Provide support
- Conduct safety and fraud prevention (including automated review of marketplace communications)
- Manage verification
- Enforce policies
- Comply with law
- Improve reliability
Analytics/crash tooling is used only if actually configured in a given build.
3. Sharing
We may share information with:
- Stripe and related payment infrastructure, including identity or KYC verification Stripe performs when required for payments and payouts
- Google Firebase / Google Cloud services powering Auth, Firestore, Functions, and Storage
- Map/location providers used by the app (e.g., Google Maps via react-native-maps / Expo Location)
- Customers and Mechanics as needed to perform a job
- Professional advisers
- Authorities when required by law
- Successors in a lawful business transfer
AutoMechanics does not share information with a criminal-background-check provider. We do not claim a categorical “we never sell personal information” statement unless a current SDK/architecture audit continues to support that statement for the shipping build.
4. Retention
When you delete your account, AutoMechanics deletes your login, profile, profile photo, saved vehicles, saved locations, notification tokens, and other personal information tied only to your account. Messages you sent are replaced with a removal notice. Your display name on records shared with another person is changed to Deleted User.
Completed jobs, refunds, payment status, and accounting records are retained for up to 7 years, or longer while a dispute, chargeback, or legal hold is open. Retained records are limited to legitimate legal, accounting, fraud-prevention, payment, dispute, or regulatory purposes. Contact details are removed from those records where they are not required.
Stripe may retain payment-processor records, including charges, refunds, disputes, Connect account records, and tax records, under payment and legal requirements. AutoMechanics does not erase those Stripe records when an account is deleted.
5. Security
We use reasonable administrative and technical safeguards appropriate to a cloud marketplace. No method of transmission or storage is perfectly secure.
6. Your Choices and Rights
You may update certain profile information in-app and delete your account from Profile → Account & Data → Delete Account. You can also request deletion without the app at https://automechanicsapp.com/delete-account. For data-access requests, correction requests, deletion questions, privacy questions, or consent questions, contact support@automechanicsapp.com. Additional rights may apply depending on your jurisdiction.
7. Children
The Service is intended for adults 18+. We do not knowingly design the Service for children.
8. Changes
We will update the effective/last-updated dates when this Policy changes. Material changes may require renewed acknowledgment where configured.